Case Study: State of Minnesota IT Services achieves uninterrupted unemployment services and proactive operations with Dynatrace

State of Minnesota boosts citizen trust and workforce retention with Dynatrace

The State of Minnesota’s IT Services (MNIT) team supports critical citizen services—serving 5.6 million residents and managing applications like the Unemployment Insurance portal. During the COVID-19 pandemic the portal’s traffic jumped from an average 638,000 monthly visitors to a peak of 6.6 million, and stayed above two million per month in 2021. Limited resources and manual, reactive processes forced MNIT into frequent “war rooms” to diagnose problems, putting uninterrupted access and timely policy updates at risk.

MNIT implemented Dynatrace’s automatic, intelligent observability and AIOps to gain real‑time visibility and precise root‑cause answers across its digital ecosystem. The platform eliminated manual triage, supported the 10x surge in demand, reduced significant IT issues and performance degradations, and freed the team to innovate—accelerating migrations to AWS and enabling faster, safer rollout of policy-driven updates and new citizen services.

State of Minnesota IT Services

Kailey Smith

Application Architect