Case Study: Sicredi improves developer productivity and observability with Dynatrace

Sicredi reduces observability instrumentation time by 80% with Dynatrace

Sicredi, a major Brazilian cooperative financial institution, faced the challenge of managing extreme complexity from rapid digital growth, which included over 1,100 applications and 280+ business journeys. To stay competitive against digital-first banks and improve visibility across its expanding technology stack, Sicredi needed to enhance observability and developer productivity. They turned to Dynatrace for its AI observability platform.

By integrating Dynatrace's OpenPipeline and Grail technology into its internal developer platform, Sicredi centralized telemetry data and enabled end-to-end observation of complete customer journeys. The solution from Dynatrace reduced the time to instrument apps with observability by 80% and simplified the creation of service-level objectives, cutting the process from six steps to two and reducing cognitive load for developers by 67%. This provided improved visibility into customer experiences and empowered teams to resolve issues faster, accelerating digital innovation.

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