Case Study: Shriram Capital enhances security and delivers inclusive financial services with Dynatrace

Shriram Capital enhances security and delivers inclusive financial services with Dynatrace

Shriram Capital, the financial services arm of Shriram Group, needed real-time visibility across its hybrid cloud environment to support the Shriram One consumer app and Astra B2B app used by 30,000 field agents. As over 17 million customers onboarded Shriram One, the company sought to replace siloed monitoring tools and improve performance, security, and customer experience. Dynatrace was selected as the unified observability platform to help meet this challenge.

Dynatrace implemented a single, secure observability platform with automated, AI-driven root cause analysis, giving Shriram Capital better end-to-end visibility and faster issue detection. The solution helped teams collaborate proactively and resolve problems before they affected customers or agents, supporting world-class digital experiences for more than 30 million underserved customers nationwide.

Shriram Capital

Sendil Kumar Venkatesan

Chief Technology Officer