Case Study: Queen Mary University of London transforms campus experiences with Dynatrace

Queen Mary University of London transforms campus experiences with Dynatrace

Queen Mary University of London needed to keep its digital services highly reliable for thousands of students and staff, with 99.9% availability essential for enrolment, teaching, accommodation, and other campus systems. To support its AI-driven smart campus goals, the university also wanted to become more data-driven and move from a reactive IT model to proactive service management. Dynatrace was selected to help provide the observability foundation for this transformation.

Dynatrace helped Queen Mary University of London unify observability across its modernized Azure-based environment, supporting better visibility and more proactive management of digital experiences. By using Dynatrace, the university aimed to optimize services before users were affected, improve resilience during peak periods like clearing and enrolment, and strengthen the reliability needed to protect student experience, recruitment, and funding outcomes.

Queen Mary University of London

Rachel Bence

Chief Information Officer