Case Study: Prime Therapeutics improves observability and cuts mean time to repair with Dynatrace

Prime Therapeutics reduces mean time to repair by 50% with Dynatrace

Prime Therapeutics, a healthcare company managing pharmacy and medical benefits for over 30 million members, sought to unify its observability toolsets to maintain reliability across its hybrid cloud environment. The company needed a single source of truth to replace its multiple monitoring tools and gain end-to-end visibility to improve digital experiences for its members and clinicians. They selected the Dynatrace platform to address this challenge.

By implementing Dynatrace, Prime Therapeutics consolidated three separate monitoring tools into one unified platform. This provided a single source of truth, enabling AI-powered root-cause analysis. As a result, Dynatrace helped the company reduce its mean time to repair by up to 50%, significantly cut downtime, and improve collaboration across its teams. This has empowered Prime to build toward intelligent, self-healing systems and deliver faster, more reliable services.

Prime Therapeutics