Case Study: Piksel cuts root-cause identification from weeks to minutes and accelerates innovation with Dynatrace

Piksel overcomes surging cloud complexity with Dynatrace

Piksel, a York-based provider of online video solutions, created the cloud-native, microservices video platform Piksel Palette used by major broadcasters. Rapid growth produced one of Europe’s largest AWS media footprints (600–700 VMs across many environments), driving extreme cloud complexity and limited visibility that made root-cause analysis slow—often taking a week—and slowed developer velocity and deployments.

After a customer recommendation, Piksel adopted Dynatrace’s AI-driven observability with tight AWS and Docker integration. Dynatrace delivers precise, automated diagnostics and instant insights, cutting root-cause time from a week to minutes (about 4x faster), shortening development loops, reducing MTTR, improving code quality and enabling greater automation so Piksel can innovate faster and meet SLAs.

Piksel

Steve Gran

Senior Technical Architect