Case Study: Pegasus Airlines achieves seamless digital customer experience and automated remediation with Dynatrace

Pegasus improves customer experience and enables auto-remediation

Pegasus Airlines, Turkey’s leading low-cost carrier serving 105 destinations, modernized its architecture to improve digital customer experience. The challenge was achieving real-time, end-to-end visibility across applications and infrastructure so problems could be spotted and fixed before they affected customers.

Pegasus deployed Dynatrace’s AI-powered full-stack platform—single-agent auto-discovery and auto-instrumentation plus synthetic monitoring—to create a single source of truth, deliver AI root-cause insights and enable auto-remediation. The result: consolidated monitoring (42% fewer tools), significantly reduced mean-time-to-resolution, improved web and mobile performance, and proactive problem resolution that frees the team to focus on innovation.

Pegasus

Haluk Yüzücü

Infrastructure & Operations Manager