Case Study: Pasco County, FL achieves greater trust and resilient digital services with Dynatrace

Pasco County boosts trust with constituents and enhances agency reputation with Dynatrace

Pasco County, FL wanted to become the premier county in Florida by delivering reliable, resilient digital services that build trust with citizens. As it digitized more services, it faced growing cybersecurity risk, siloed teams, and manual processes that created blind spots and made it harder to maintain 24/7 service quality; Dynatrace was brought in to help address these challenges.

Dynatrace helped Pasco County modernize its internal operations and security processes with a more proactive, intelligent approach. By improving collaboration, reducing reliance on manual work, and strengthening oversight of service providers and SLAs, Dynatrace supported more seamless citizen experiences, better protection of sensitive data, and a stronger reputation for the county.

Pasco County, FL

Bert Bertagna

Assistant Chief Information Officer