Case Study: Nequi accelerates loan approvals and prevents $1.9 million in fraud with Dynatrace

Nequi accelerates loan approvals and prevents $1.9 million in fraud with Dynatrace

Nequi, a digital financial platform and business line of Bancolombia SA, grew rapidly from 10 million to 22 million users in four years while modernizing to a hybrid cloud architecture. As its services expanded, Nequi struggled with limited real-time observability and siloed data, making it harder to detect issues, improve user experience, and support critical banking functions like fraud prevention. Nequi turned to Dynatrace for a unified view of its on-premises and cloud environments.

With Dynatrace, Nequi gained unified observability across its complex service landscape, helping developers and business teams make faster, data-driven decisions. The solution accelerated loan approvals and strengthened fraud prevention, ultimately helping Nequi prevent $1.9 million in fraud. Dynatrace also supported a more collaborative approach to operations and innovation as Nequi continued scaling its services.

Nequi

Diego Enciso

Observability Lead