Case Study: Nationwide improves banking systems resilience and service availability with Dynatrace

Nationwide improves banking systems resilience and service availability with Dynatrace

Nationwide, the UK’s largest building society, needed to improve the resilience and availability of its banking systems while giving its enterprise command center a clearer view of end-to-end customer journeys. To do that, Nationwide chose **Dynatrace** and its unified observability platform to help identify incidents faster, understand customer impact, and reduce manual work across its hybrid cloud environment.

With **Dynatrace**, Nationwide combined logs, metrics, traces, and business data in one platform, built dashboards for service-line visibility, and introduced shift-left practices and observability guardrails. The result was faster incident triage, smarter decisions, and better service resilience; Nationwide also expects self-healing workflows and SLO alerts to reduce mean time to detect and resolve issues, improving service availability and customer outcomes.

Nationwide

Paul Walsh

Director of IT Infrastructure and Service Delivery