Case Study: Meliá Hotels International accelerates digital transformation with Dynatrace

Meliá Hotels International Accelerates Digital Transformation with Dynatrace

Meliá Hotels International needed to accelerate its digital transformation while handling record travel demand and delivering modern guest experiences through mobile apps and other digital services. The company turned to Dynatrace to help maintain the same high-quality service online as in person, especially in complex Kubernetes environments, while reducing the time teams spent troubleshooting.

Dynatrace provided automatic, intelligent observability and advanced AIOps capabilities, giving Meliá precise AI-powered insights into application performance and customer interactions. With Dynatrace, Meliá accelerated delivery of services like mobile check-in and restaurant booking, reduced person-to-person contact, and improved the team’s ability to focus on digital innovation and business outcomes.

Meliá Hotels International

Christian Palomino

Vice President of Global IT