Case Study: Kroger achieves faster issue resolution and greater innovation with Dynatrace

Kroger uses Dynatrace to Build Bridges Across IT Domains to Resolve Issues Faster

Kroger, the largest supermarket chain in the U.S., was facing growing complexity after its digital transformation created a hybrid, multicloud IT environment across Azure, Google Cloud Platform, and on-premises systems. To keep digital services running smoothly, Kroger needed better observability and a common language for faster problem resolution, and selected Dynatrace to help address these monitoring challenges.

Dynatrace implemented automatic, AI-powered full-stack observability with a single agent across Kroger’s environment, giving teams precise, code-level insights into performance issues and reducing blind spots. As a result, Kroger improved cross-team collaboration, cut new-application support tickets from 700 to 7 per week in one month, and freed IT teams to spend less time troubleshooting and more time innovating.

Kroger

Jay Cotton

Performance Engineer Lead