Case Study: KeyBank achieves autonomous cloud operations with Dynatrace

KeyBank on the path to autonomous cloud operations

KeyBank, a Cleveland-based regional bank serving 15 states with about $171 billion in assets, struggled with a complex hybrid cloud built from in‑house systems and platforms like Kubernetes and Red Hat OpenShift. Multiple monitoring tools produced fragmented data, siloed teams, limited visibility into customer-facing issues, and inefficient operations.

By adopting Dynatrace, KeyBank consolidated monitoring into a single, AI-driven platform that delivers end-to-end observability, session replay for CX troubleshooting, and automated insights for faster deployments and instant rollbacks. The result was improved collaboration, faster innovation, higher product quality, and measurable progress toward autonomous cloud operations.

KeyBank

Lynn Arnold

SVP of Quality Assurance Services