Case Study: KBTG achieves 10x faster issue resolution with Dynatrace

KBTG speeds problem resolution 10x with Dynatrace

KBTG, the technology arm of Thailand's KBank, needed to improve the resilience of its banking services and adopt a proactive approach to monitoring as it migrated to a cloud-native architecture. Their challenge was to prevent service downtime that could drive customers away, which required deeper visibility and faster problem resolution across their 400+ applications. They turned to the Dynatrace platform for a solution.

By implementing Dynatrace, KBTG gained AI-powered, full-stack observability with a single source of truth for its teams. Dynatrace provided automatic discovery of its environment and supported a shift-left approach to development. This resulted in problem resolution times that were 10 times faster, a reduction in production issues, and improved collaboration with third-party providers, allowing teams to focus more on innovation.