Case Study: KBC Bank achieves AI-driven full-stack observability and PSD2 compliance with Dynatrace

KBC banks on Dynatrace for automatic and intelligent observability

KBC, a Belgian banking and insurance group serving about 12 million clients, faced a complex IT landscape of new and legacy technologies and needed a single source of truth to rapidly detect performance problems, maintain excellent customer experiences, and demonstrate regulatory compliance such as PSD2.

By deploying Dynatrace’s full‑stack cloud observability and AI assistance, KBC gained continuous, precise visibility into user experience and the root causes of issues, reduced time to resolve problems, improved cross‑team collaboration, and can now monitor third‑party APIs to prove PSD2 compliance—resulting in better overall performance and simpler regulatory assurance.

KBC Bank

Thomas Rotte

Chief Performance Officer