Case Study: HMCTS reduces resolution time with Dynatrace

HMCTS reduces mean time to resolution by 70% with Dynatrace

His Majesty’s Courts and Tribunals Service (HMCTS), a UK government agency, faced complexity from its hybrid, cloud-native architecture, which used multiple monitoring tools that created data silos and made it difficult to identify improvements. To sustain high-quality digital services and make the best use of public funds, HMCTS sought an automated observability platform and chose the Dynatrace platform to gain clear, data-driven insights.

By implementing Dynatrace, HMCTS achieved unified observability and automation. The results included a 70% reduction in mean time to resolution (MTTR) and issues being detected 1.45 times faster. Dynatrace also provided FinOps insights that reduced cloud costs and carbon footprint, while custom dashboards helped avoid the need for additional external tools and optimized user journeys.

His Majesty’s Courts and Tribunals Service (hmcts)