Case Study: Leading Health Services Innovation Company achieves 99.98% peak-season systems availability and accelerates application modernization and cloud migration with Dynatrace

Healthcare giant accelerates application modernization and cloud migration with Dynatrace

A leading health services innovation company—serving more than 120 million consumers across 150 countries with 180,000+ employees and $100B+ in revenue—faced rising technical debt and operational complexity after years of growth and acquisitions. With over 10,000 applications (about 80% identified for consolidation) and a move from private VMs to public cloud microservices, the organization struggled to maintain end-to-end observability, service availability, and consistent user experience across a hybrid, cloud-native stack.

The company deployed Dynatrace to provide automatic, full‑stack observability and tracing into legacy systems, session replay for user-journey insight, and automated quality gates in CI/CD pipelines—plus out-of-the-box instrumentation for Kubernetes. The result was faster, safer releases, reduced manual effort and technical debt, and industry-leading reliability: 99.98% systems availability during the last peak season.