Case Study: Fujitsu achieves exceptional user experiences and rapid issue resolution with Dynatrace

Fujitsu delivers exceptional user experiences with Dynatrace

Fujitsu, a global IT services provider, needed to ensure its own applications (including the employee and customer FAST portal) and the solutions it delivers to customers consistently provide exceptional user experiences and measurable business outcomes. The company faced real-time performance challenges—such as VPN bottlenecks during the pandemic—and required a way to detect, diagnose, and prevent degradations across complex, multicloud environments.

Fujitsu adopted Dynatrace to provide AI-powered, full‑stack observability and automated instrumentation. Dynatrace instantly pinpoints root causes of user-impacting issues, speeding resolution of degradations, accelerating developer feedback and innovation, and making customer onboarding and scaling simpler through automation. The platform also underpins Fujitsu’s Digital Performance Management services and delivers an outside-in view of customer experience that demonstrates the business value of digital transformation.

Fujitsu

Tero Lehtinen

Head of Cloud Transformation Finland