Case Study: First National Bank of Omaha achieves unified observability and improved customer experiences with Dynatrace

First National Bank of Omaha Delivers Community-Centric Banking Experiences With Dynatrace

First National Bank of Omaha, a community-focused bank modernizing its digital banking on Amazon EKS, faced growing observability challenges as its cloud-native environment changed rapidly. The bank had been relying on manual log extraction and multiple monitoring tools, making it difficult and costly to quickly understand and resolve issues. Dynatrace was selected as the unified observability and security platform to replace the fragmented approach.

Dynatrace consolidated FNBO’s monitoring into a single source of truth, expanded visibility to the mainframe, and automated insights across the full technology stack. This reduced cloud complexity, saved significant costs, cut infrastructure footprint, and greatly improved incident response efficiency—previously up to 30 people joined major war room calls, but far fewer are needed now. With Dynatrace, FNBO can prevent issues proactively, improve reliability, and even measure business impact such as loan origination performance against projections.

First National Bank of Omaha

Sean Kent

Senior Site Reliability Engineer