Case Study: ERT achieves faster, more reliable clinical-trial software delivery with Dynatrace AI observability

ERT helps medical researchers accelerate clinical trials with AI-assistance from Dynatrace

ERT, a Philadelphia‑headquartered healthcare technology company that supports clinical trials and numerous FDA approvals, struggled with legacy software and a patchwork of monitoring tools that prevented a single view of its multicloud environments. That lack of unified observability made it hard to pinpoint root causes, slowed CI/CD, and hindered the company’s goal of standardizing processes into “one DevOps toolchain.”

ERT deployed Dynatrace and immediately gained AI‑powered, end‑to‑end visibility across applications and infrastructure—lighting up topology and surfacing precise root causes in minutes. Integrated with Keptn for automated quality gates, Dynatrace enabled ERT to catch and fix bad code earlier, accelerate innovation, reduce production incidents, and move from reactive firefighting to proactive, continuous delivery.

ERT

Christian Heckelmann

Senior Systems Engineer