Case Study: Dubai Customs improves Mirsal performance and customer experience with Dynatrace

Dubai Customs optimizes Mirsal Performance and enhances customer experience with Dynatrace

Dubai Customs needed end-to-end, real-time observability across its applications and infrastructure to improve service reliability and resolve issues before they affected customers. After evaluating the market, Dubai Customs chose Dynatrace for its ability to automatically capture every user transaction and provide precise, AI-powered visibility into performance and user experience.

Dynatrace implemented a single, fully automated observability solution that delivered an end-to-end view of Dubai Customs’ hyper-converged infrastructure within seconds, without multiple agents or plugins. The result was continuous discovery, elimination of blind spots, and faster root-cause identification so the team could prioritize issues with the greatest customer impact.

Dubai Customs

Imran Jamadar

Technical Champion