Case Study: DISH achieves faster problem resolution and superior customer experience with Dynatrace

DISH tunes into Dynatrace to stream great customer experiences

DISH, a satellite and streaming TV company serving over 12 million customers and undergoing a major shift into cloud, microservices and IoT for the wireless market, found its eight‑year‑old monitoring tools unable to keep up with the new dynamic environment. The legacy system required time‑intensive manual configuration and left gaps in end‑to‑end visibility, threatening speed of innovation and consistent customer experience.

DISH deployed Dynatrace for an all‑in‑one, AI‑powered observability platform that mapped complex cloud and on‑prem relationships, automated root‑cause analysis, and enabled auto‑remediation. Within a month more than 300 users had access, the company retired three monitoring tools, reduced mean time to repair, prevented recurring performance issues, and improved service quality—helping DISH resolve problems faster and differentiate from competitors.

Dish

Eric Harris

Director of Enterprise Systems