Case Study: Cencosud Scotiabank achieves faster incident resolution and full observability with Dynatrace

Digital Transformation as part of Cencosud Scotiabank's evolution

Cencosud Scotiabank, the financial retail company formed by Cencosud and Scotiabank, wanted to move beyond traditional monitoring and gain full visibility into its applications, especially those supporting financial products and digital channels. To support its digital transformation, it turned to Dynatrace.

Dynatrace implemented advanced observability with AI-driven anomaly detection, root cause analysis, and event correlation, giving Cencosud Scotiabank a proactive view of its systems. The result was an 87.5% reduction in incident resolution time, from 4 hours to 30 minutes, along with improved system availability, fewer user-facing incidents, and more time for strategic initiatives such as cloud migration.

Cencosud Scotiabank

Vittorio Bertolini Onofri

Architecture and Cybersecurity Manager