Case Study: Citrix achieves DevOps transformation — 30% more deliverables and 75% reduced MTTR with Dynatrace

Citrix drives DevOps culture with Dynatrace

Citrix, a provider of secure digital workspaces used by 400,000+ organizations, struggled with siloed development and operations, weekly rushed deployments, late discovery of code issues, and significant firefighting time that slowed releases and hurt business agility.

By deploying Dynatrace for full‑stack, code‑level visibility and AI-driven problem detection, integrated with AWS and ServiceNow, Citrix automated monitoring and streamlined incident triage. The move enabled faster, smaller releases and true DevOps collaboration—driving a 30% increase in project deliverables, a 75% reduction in MTTR/deployment time, a 4× productivity gain, and a 37% improvement in ServiceNow SLA.

Citrix

Nestor Zapata

Lead Web Systems Administrator