Case Study: CIMB Bank achieves near-zero critical incidents with Dynatrace

CIMB Bank cuts alert volumes by 90% with Dynatrace

CIMB Bank, a major ASEAN banking group, needed to strengthen visibility across its complex hybrid technology environment to ensure the stability and reliability of its digital banking services. The challenge was to reduce the time engineers spent investigating issues and to gain a clearer view of system performance to support its millions of monthly transactions. To address this, CIMB Bank implemented the unified observability platform from Dynatrace.

The Dynatrace solution provided AI-powered observability, enabling proactive incident response through automated root-cause analysis and a centralized mission-control hub. This resulted in critical incidents being reduced to near-zero and alert volumes falling by 90%. Availability scores for digital services improved dramatically from 0.6 to a consistent 0.95. Dynatrace also provided the foundation for CIMB to advance its AIOps strategy and move toward autonomous, self-healing operations.