Case Study: CDL accelerates AI adoption with Dynatrace

CDL boosts CSAT 10% with Dynatrace

CDL, a UK-based insurtech provider, needed to integrate AI agents into its insurance platform to automate processes and improve customer experiences. To build trust and ensure transparency for regulatory compliance, CDL required full visibility into the cost and performance of its large language models. They turned to Dynatrace for its AI observability capabilities to gain these insights and confidently accelerate their AI roadmap.

Using Dynatrace's support for OpenLLMetry, CDL gained instant visibility into its AI services running on Amazon Bedrock. The solution provided a single source of truth, enabling CDL to optimize LLM costs, consolidate its toolchain from 10 solutions down to one, and proactively resolve issues. As a result, CDL improved its customer satisfaction score by 10% and significantly reduced the time needed to onboard new team members.

CDL