Case Study: Careem boosts cost efficiency and reliability with Dynatrace

Careem cuts observability costs by 65% with Dynatrace

Careem, a major ride-hailing and super-app company in the Middle East, faced challenges in scaling its observability capabilities to support its growth on AWS. Their fragmented monitoring tools required significant manual maintenance and created high costs and operational overhead, hindering their goal of reliable, autonomous operations. To address this, Careem partnered with Dynatrace to implement its AI-powered observability platform.

By consolidating its entire observability stack onto Dynatrace, Careem achieved a 65% cost reduction and saved approximately 10,000 engineering hours annually. The Dynatrace solution reduced mean time to detect (MTTD) by 84% to under two minutes and provided automated root cause analysis, which accelerated incident resolution. This enabled Careem to improve service reliability and advance its shift toward AI-driven autonomous operations.

Careem