Case Study: Basware achieves increased scalability and accelerated innovation with Dynatrace

Basware increases scalability and accelerates innovation to drive rapid growth with Dynatrace

Basware, a leading procure-to-pay and e‑invoicing provider with cloud solutions used across 59+ countries, was scaling rapidly and refactoring to microservices and serverless architectures (ECS, EKS, Lambda). Growth exposed a fragmented monitoring stack that left teams without an end-to-end view of the environment, slowing innovation, onboarding, and the ability to optimize user experience.

Basware implemented Dynatrace as a single source of truth—deploying OneAgent and the Davis AI engine—to automate discovery, dependency mapping, and root-cause analysis. The unified, AI-powered approach reduced manual problem analysis by 40%, cut production defects by 12.5%, accelerated test-result analysis and delivery cycles, and improved collaboration and scalability across teams.

Basware

Alistair Gilbert

Director of DevOps