Case Study: Auto & General achieves end-to-end observability and 99% SLA performance with Dynatrace

Auto & General drives reliability and enhances customer experience with Dynatrace

Auto & General, a subsidiary of a global insurance group serving millions of policyholders across four continents with brands such as Budget Direct Insurance Singapore and EasyCompare, needed end-to-end observability and real-time user-experience visibility in a dynamic cloud environment. To accelerate its digital transformation and protect revenue, the company required a single platform to simplify a complex technology stack, map application dependencies, and resolve performance slowdowns before customer journeys were disrupted.

Auto & General selected Dynatrace’s unified platform, leveraging continuous discovery, AI-assisted root-cause analysis and Smartscape topology mapping to provide real-time insights into customer journeys and application flows. The solution enabled proactive monitoring, reduced false positives through smart baselining, helped teams resolve issues before users were impacted, and supported meeting 99% of service-level agreements while improving availability and customer experience.

Auto & General

Xavier Fredyzer

Senior Manager, IT Governance, Information and Cybersecurity