Case Study: American Fidelity Assurance Company achieves full observability and precise root-cause analysis in its hybrid multicloud environment with Dynatrace

American Fidelity eliminates blind spots in a hybrid multicloud environment

American Fidelity, a financial services provider with 1.5 million policyholders and operations in 49 states, manages 2.5 million policies across a hybrid multicloud estate (on‑premises, Azure, and AWS). Limited visibility into its customer-facing enrollment systems created blind spots that left teams manually hunting for root causes.

By consolidating monitoring into Dynatrace’s AI-powered, all‑in‑one platform, American Fidelity gained end-to-end observability across some 300,000 dependencies, instant precise root-cause analysis, and real-time assistance via Dynatrace ONE and Alexa voice queries. The outcome: eliminated blind spots, faster remediation, and teams freed to proactively enhance service and customer experience.

American Fidelity Assurance Company

Gary Carr

Cloud Infrastructure Architect