Case Study: Al Rajhi Takaful boosts insurance renewals with Dynatrace

Al Rajhi Takaful boosts renewals by 80% with Dynatrace

Al Rajhi Takaful, one of Saudi Arabia's largest insurers, needed full visibility into its systems during a modernization effort to improve customer journeys and meet regulatory demands. The challenge was to pinpoint issues across both legacy and new systems quickly to resolve problems and provide business teams with insights to boost sales. They partnered with vendor Dynatrace to address this.

By implementing Dynatrace's observability platform with the assistance of QualityKiosk, Al Rajhi Takaful consolidated its monitoring tools and gained real-time insights. The solution delivered an up to 80% increase in insurance renewals, reduced root cause analysis from 10 hours to 15 minutes, and improved application response times from 8 seconds to under 1 second. Dynatrace provided the critical visibility needed to streamline operations and enhance the customer experience.