Case Study: Air Canada achieves 55% improvement in MTTR and full-stack observability with Dynatrace

Air Canada on flight path to be a top global airline with Dynatrace

Air Canada, Canada’s largest airline serving more than 200 destinations worldwide, needed better visibility across a highly complex IT environment—multiple datacenters, legacy systems, many vendors and lines of business—to quickly resolve application issues and ensure consistent customer experience as it pursues top‑10 global status.

By deploying Dynatrace for deep, end‑to‑end observability, Air Canada gained granular insight into app behavior, prioritized previously unseen performance problems (for example, identifying a 200 ms service threshold), and enabled proactive user outreach. The rollout delivered a 55% improvement in mean time to repair, energized teams with clearer accountability, and is being extended to 40 critical services with ongoing training and expansion.

Air Canada

Mick Huynh

IT Operations Manager