Case Study: Aeroporti di Roma achieves >99% on‑time flights and 70% faster issue triage with Dynatrace

Aeroporti di Roma Gets More Travelers to their Destination on Time with Dynatrace

Aeroporti di Roma (ADR), Italy’s largest airport operator handling almost 50 million travelers across two airports, depends on digital systems for critical processes like check‑in, security, border control and baggage handling. ADR faced fragmented monitoring across multiple third‑party systems, manual triaging and no single source of truth — problems that risked long queues and missed flights when even a single application went offline.

ADR deployed Dynatrace to unify observability and security across its hybrid‑cloud environment, integrate with ITSM, and automate root‑cause detection, ticketing and remediation (including self‑healing workflows). The result: teams triage issues 70% faster, vulnerabilities are prioritized and resolved quickly, and operational performance supports processing 90% of travelers through security in 3 minutes, on‑time performance for over 99% of daily flights, 13 million bags routed to 200+ destinations, and top industry accolades for Fiumicino Airport.

Aeroporti di Roma

Emiliano Sorrenti

Chief Information and Technology Officer