Case Study: Skoot reduces passport onboarding time with Dynamsoft MRZ Scanner

Skoot cuts passport onboarding from 30 minutes to 5 with Dynamsoft

Skoot, a scooter rental marketplace in Thailand, faced a significant challenge with its partner rental shops relying on slow, paper-based workflows for customer onboarding. Manually verifying passports and transcribing data took up to 30 minutes per customer, leading to long queues and errors. To address this, Skoot turned to Dynamsoft and integrated its MRZ Scanner SDK into their mobile app to automate passport scanning.

Dynamsoft's solution provided fast and accurate machine-readable zone (MRZ) data extraction directly from a mobile camera, auto-populating rental contracts and capturing a passport image. This integration, completed in about two weeks, reduced the average onboarding time from 30 minutes to just 5 minutes. For Skoot, Dynamsoft's technology eliminated manual errors, created a fully digital workflow, and enabled the business to scale its platform across Southeast Asia.

Skoot