Case Study: OpenGov achieves fully digitized document management with Dynamsoft Dynamic Web TWAIN

OpenGov Customers Go Fully Digital with Cloud-Based Document Management

OpenGov, a leading provider of cloud software for government agencies, faced the challenge of inefficient, paper-based processes. Their goal was to fully digitize documents across various modules like procurement and permits to reduce paperwork and improve accessibility for both staff and citizens. They sought a solution to seamlessly integrate scanning into web-based workflows to handle tasks like responding to open records requests, which were taking several days to complete.

By implementing Dynamsoft's Dynamic Web TWAIN, OpenGov integrated a customizable, browser-based document scanning solution directly into its platform. This allowed for the automation of scanning, editing, and saving documents, digitizing workflows for financials, procurement, and more. The result was a dramatic improvement in efficiency; processing an open records request was reduced from 2-3 days to just 30 minutes. This digitization has made government operations more responsive and transparent for over 1,900 agencies while eliminating the need for separate document management software.

OpenGov

Chris Barber

Director of Product Management