Case Study: Gesa Credit Union improves data capture efficiency with Dynamsoft Dynamic Web TWAIN

GESA Credit Union Improves Customer Data Capture Efficiency and Reduces Hardware Use Requirements with Dynamic Web TWAIN

Gesa Credit Union, a financial institution based in Washington, was facing a challenge with inefficient customer data capture. Their representatives had to use two separate scanner devices and duplicate their efforts to input information into both their core banking system and their Salesforce CRM application. To consolidate scanning and improve productivity, they turned to Dynamsoft and its Dynamic Web TWAIN SDK.

Dynamsoft's solution provided the necessary technology to integrate a single scanner with both applications simultaneously. This implementation, which only took a few weeks, eliminated the need for a second physical scanner at each workstation, saving space and hardware costs. The result was a significantly more efficient data capture process for customer service representatives, as Dynamsoft's SDK removed the duplication of effort and saved time by populating data into both systems at once.

Gesa Credit Union

Andrew Chung

Vice President of Development and Analytics