Case Study: Neo Bank automates 85% of support inquiries with Dynamiq

How a Neo Bank Saves $1.5M a Year with AI

a neo bank in Asia faced challenges in managing millions of customer support inquiries at scale. The digital bank needed a sophisticated AI agent that could handle a wide variety of requests, connect to internal knowledge bases, and safely interact with backend systems, which a simple chatbot could not provide. They partnered with vendor Dynamiq to address these needs using their low-code agentic AI platform.

Dynamiq implemented a fully autonomous customer support AI agent on their platform, which was built and deployed in just 30 days. The solution now autonomously handles 85% of all incoming support inquiries. This resulted in an estimated $1.5 million in annual savings for the neo bank and allowed for safe experimentation with different AI models.