Case Study: Milestone achieves real-time, error-proof product configuration and streamlined ordering with Dynamicweb

Milestone - Customer Case Study

Milestone, a Danish leader in video management software and surveillance hardware with 750 employees and over 150,000 installations worldwide, needed a new integrated e‑commerce solution after their proprietary site allowed customers to create technically impossible orders. They sought a standard, secure platform that combined stronger technical capabilities with improved UX, and chose Dynamicweb as their e‑commerce platform to integrate product configuration with Microsoft Dynamics NAV and other backend systems.

Dynamicweb was implemented with live data integration to Microsoft Dynamics NAV, Salesforce, the internal licensing database and Thinktecture SSO, using mostly standard components to keep the solution flexible and secure. The new flow‑based ordering navigation prevents technically impossible selections, simplifies configuration and add‑on selection, and makes purchases far more transparent—outcomes validated through continuous customer testing—while the Dynamicweb solution is built for easy expansion to resellers and future needs.

Milestone