Case Study: Kjær & Sommerfeldt achieves increased daily transactions and improved customer retention with Dynamicweb

Kjær & Sommerfeldt - Customer Case Study

Kjær & Sommerfeldt, Copenhagen’s oldest wine retailer and a Purveyor to the Royal Danish Court, faced a competitive B2B market where retaining existing hospitality customers and winning new accounts required a modern digital experience. To replace their legacy e‑commerce, Kjær & Sommerfeldt engaged Dynamicweb to deliver a new B2B self‑service portal that would work alongside their B2C platform and support both customers and the internal sales team.

Dynamicweb implemented a Dynamicweb All‑in‑One B2B e‑commerce solution integrated with Dynamics NAV and Perfion PIM, adding features such as instant access to invoices, streamlined re‑ordering, an e‑learning module, advanced search for 5,000+ wines, and sales tools for quotes and leads. The Dynamicweb solution automated manual workflows, enabled real‑time pricing, and simplified product maintenance via Perfion, resulting in increased daily transactions, better customer retention, and the ability to process more orders in less time with fewer resources.

Kjær & Sommerfeldt