Case Study: Frederikshavn Forsyning boosts digital accessibility and cuts manual inquiries with Dynamicweb

Frederikshavn Forsyning - Customer Case Study

Frederikshavn Forsyning is a Danish multi-utility group of eight companies with 210 employees responsible for electricity, water, heat, sewage and waste services. Facing a diverse customer base and high demand for clear, accessible online communication, Frederikshavn Forsyning sought a reliable, non–open-source CMS and chose the Dynamicweb All-in-One Platform (implemented with partner Clienti Digital) to deliver an intuitive, stable website experience.

Using Dynamicweb, the new site features a simplified information hierarchy, responsive design, GPS-enabled recycling center finders and full integration with KMD’s portal for invoice access and online meter readings. The Dynamicweb solution improved navigation and site search, reduced manual phone and email inquiries (freeing staff resources), and raised overall customer satisfaction so Frederikshavn Forsyning can reallocate effort to other core business areas.

Frederikshavn Forsyning