Case Study: Fagerberg achieves digital self-service and better B2B customer experience with Dynamicweb

Fagerberg - Customer Case Study

Fagerberg, a dealer and manufacturer of valves and systems based in Denmark, faced the challenge of meeting the digital demands of its B2B customers. They needed to implement a competitive webshop that could provide a customer portal with login capabilities and integrate with their live economic and warehouse systems. To address this, they partnered with vendor DynamicWeb for a digital self-service solution.

DynamicWeb implemented an all-in-one platform solution that included a PIM module and integration with Fagerberg's Business Central ERP system. This provided a fully functional B2B webshop with features like order history, reordering, and real-time pricing. The results from DynamicWeb were significant, including a 72% increase in average session duration, a drop in bounce rate from 43% to 20%, and a 29% growth in pages visited per session.

Fagerberg

Gustaf Fagerberg

Fagerberg