Case Study: Dantherm A/S streamlines spare-parts ordering and grows service revenue with Dynamicweb

Easy access to spare parts from the leading supplier of HVAC solution from global leader Dantherm Group

Dantherm A/S, part of the Dantherm Group and a global leader in climate-control solutions, faced the challenge of improving aftermarket service to strengthen customer relationships, differentiate from competitors, and create new revenue through servitization. To centralize services like extended warranties, user guidance, training, and spare-parts sales, Dantherm selected Dynamicweb (Dynamicweb All-in-One) to deliver the digital platform needed to make servitization a competitive advantage.

Dynamicweb implemented an All-in-One webshop and servitization platform, tightly integrated with Microsoft Axapta and delivered in collaboration with Smartpage, enabling customers and dealers to browse spare-part catalogs, log into personal accounts, and place orders in minutes. The Dynamicweb solution launched on time and on budget, has been well received with orders already placed, has driven further service conversations, and is expected to grow into a significant new business area for Dantherm in the coming years.

Dantherm A/S