Case Study: The Gift boosts efficiency and customer satisfaction with DynamicWeb

Digital Transformation of The Gift with DynamicWeb

The Gift, a leading B2B supplier of non-food promotional and Christmas gifts, was struggling with manual Excel-based processes for inventory and product information as the company grew. To support its digital transformation, The Gift chose Dynamicweb to help replace inefficient workflows and create a more scalable e-commerce and PIM setup integrated with Microsoft Dynamics 365 Business Central.

Dynamicweb implemented an integrated webshop, customer portal, and PIM platform for The Gift, giving customers real-time product availability, order status, and self-service ordering in multiple languages. The results include stronger internal efficiency, fewer errors, and improved customer satisfaction, with 63% of customers using the webshop and 13.6% of orders already coming through the platform within six months.

The Gift

Romy Groenland

Marketing