Case Study: Mann+Hummel achieves streamlined global B2B ordering and inventory management with Dynamicweb

B2B DynamicWeb eCommerce solution generates more online orders and less manual work for customers, sellers and support staff

Mann+Hummel, a global manufacturer of industrial air filters with 20,000+ employees, faced slow, error-prone manual workflows: customers with many buildings relied on pen-and-paper inventory lists and phone orders, leading to frequent mistakes and inefficiency. To digitize, automate and secure these processes and reduce costs while improving customer service and sales, Mann+Hummel selected Dynamicweb and its Dynamicweb All-in-One Business platform (advised by partner Capo).

Using the Dynamicweb All-in-One platform, Dynamicweb delivered a user-friendly e-commerce catalog plus a customized online tool for per-building inventory management with real-time customer-specific pricing, PDF quotes, fast order placement and full Dynamics AX integration (articles, customers, users, inventory lists). The implementation streamlined workflows, raised inventory quality, reduced order errors and saved time for both customers and staff; online orders in launched markets moved from almost none to most orders being placed online, with rollouts in Sweden, Denmark, the UK, Netherlands, Switzerland and Germany and strong user satisfaction reported.

Mann+Hummel