Case Study: Tutorcare Ltd boosts outbound calling efficiency with Dynamics Telephony

Tutorcare unifies its phone system and Dynamics 365

Tutorcare Ltd, the UK's largest vocational training provider, faced significant inefficiencies due to a lack of integration between its telephony system and Microsoft Dynamics 365. This disconnect meant sales agents wasted valuable time on manual dialing, looking up customer details, and logging call outcomes, which reduced the time they could spend actively selling. The company initially tried a basic integration from Dynamics Telephony but found its features to be limited.

By upgrading to the Dynamics Telephony Phone System platform, Tutorcare gained a unified solution with deep CRM integration. The platform delivered features like a progressive dialer, automated voicemail drops, and call recordings linked directly to Dynamics 365 activities. Dynamics Telephony provided measurable results, including a 30 percent increase in outbound contact rates and automated callbacks that ensured no sales opportunities were missed, allowing agents to focus on revenue-generating activities.

Tutorcare Ltd

John Turnbull

Director