Case Study: Citizens Advice creates a 5-year digital services vision with dxw

Citizens Advice builds a 5-year digital vision with dxw

Citizens Advice, a well-known national charity, was at a crossroads with its digital systems as contracts were ending and it needed to decide whether to redevelop or recommission them. They engaged the vendor dxw to act as a neutral voice and help them shape a business case to improve their digital services for the public.

dxw conducted research into existing ways of working and evaluated several strategic options. They ultimately developed a fifth, blended option combining in-house resources with new procurement. This solution from dxw provided a clear five-year vision, balancing strategic and economic needs, which will save money long-term and create a more joined-up system for the user journey.

Citizens Advice