Case Study: Heureka activates ~60 new merchants a week with duvo.ai

Heureka activates ~60 new merchants a week with duvo.ai

Heureka, a marketplace platform, faced a significant challenge in its merchant onboarding process. The manual compliance audit was time-consuming, taking hours of specialist work per merchant, and the follow-up on declined applications was weak, often resulting in lost revenue. To address this, they partnered with duvo.ai and implemented its automated audit solution.

duvo.ai automated the full compliance audit, which now runs in minutes instead of hours. The system provides a clear decision for a specialist to validate, sends merchants detailed feedback, and automatically follows up with declined applicants until they are activated or closed. This solution allows Heureka to activate approximately 60 new merchants a week with a consistent, complete audit. The impact includes recovering previously lost merchants, gaining an estimated €50–150K in annual merchant revenue, and returning €50–70K worth of specialist capacity.

Heureka