Case Study: Wakam achieves self-service data intelligence and faster processing with Dust

Wakam empowers teams with self-service data intelligence while reducing processing time

Wakam, a European B2B2C insurance company, faced a challenge with fragmented data that was scattered across numerous systems, which restricted business intelligence and slowed decision-making. Without sufficient data specialists, teams experienced delays and duplicated work while waiting for basic queries to be processed. To overcome these siloed data systems, they turned to the enterprise AI platform Dust.

Dust implemented specialized AI agents, including a Partner 360 agent and a Data Analyst agent, which connected to Wakam’s various data sources to provide integrated insights. This solution reduced partner intelligence processing time by 90% and cut data processing and reporting time by 50%. Dust enabled company-wide self-service analytics, democratizing data access and leading to a 75% adoption rate across the organization with 220 users.

Wakam

Alexandre Morillon

Chief Executive Officer