Case Study: Alan boosts engineering productivity and knowledge access with Dust

How Alan's engineering team speeds up projects 20% with Dust's AI assistant

The customer, Alan, a digital health insurance platform, faced challenges in managing its rapidly expanding codebase and documentation. Their reliance on Notion as a documentation platform had made information difficult to retrieve, slowing down developers. Additionally, the company struggled with the slow and resource-intensive process of translating content across multiple languages. To address these scaling issues, they turned to vendor Dust.

Dust provided a solution through personalized AI agents. The engineering team created a custom agent, @code-help, which was integrated with the company's entire codebase and deployed on Slack. This allowed engineers to get immediate, contextual answers to technical questions. The implementation revolutionized access to information, reduced project completion times by 10-20%, and simplified multilingual translations. Dust became one of the most used tools internally, with over 22,000 questions asked.

Alan

Vincent Delagabbe

Software Engineer