Case Study: Doctolib scales AI adoption across 3,000 employees with Dust

Doctolib's AI Adoption Playbook from 30-person pilot to company-wide deployment

Dust customer Doctolib, a major healthcare company with over 3,000 employees, faced the challenge of moving from a successful small-scale AI pilot to a full company-wide adoption. Their primary pain point was the tactical execution required to scale the AI transformation across the entire organization, breaking down silos between departments to ensure successful implementation.

The solution implemented by Dust was a comprehensive, three-phase rollout strategy managed by a cross-functional team from IT and People operations. Dust's platform was deployed through a company-wide event, supported by a champion network and extensive upskilling programs. As a result, Doctolib achieved a 30% daily usage rate, with 45% of employees stating they would be very disappointed to lose access to Dust. Teams reported significant time savings, with measurable use cases emerging in Marketing and Technical Services, and the widespread, organic creation of agents across the company.

Doctolib

Titouan Aubrun

IT Project Manager